An unbiased comparison of Shopify and custom e-commerce development — covering cost, flexibility, performance, and long-term ownership. Written for businesses that have outgrown templates but aren't sure what's next.
Shopify is excellent. Let's start there.
For a new online store selling a few hundred products with standard pricing, standard shipping, and standard checkout — Shopify is probably the right choice. It's fast to set up, well-designed, and handles the boring stuff (hosting, security, PCI compliance) so you don't have to.
But you're reading this guide because Shopify isn't working for you anymore. Or you're starting a project that you suspect Shopify can't handle.
This guide is the honest comparison we wish existed when we were helping clients make this decision. No agenda. No "Shopify is dead" clickbait. Just a clear-eyed look at where Shopify excels, where it falls short, and when custom development becomes the better investment.
Shopify can go from zero to a live store in days. Choose a theme. Add products. Connect a payment method. You're live. Custom development takes weeks at minimum.
Verdict: If speed to market is your only priority and your needs are standard, Shopify wins.
Shopify has 8,000+ apps in its marketplace. Need abandoned cart emails? There's an app. Loyalty programs? There's an app. Live chat, reviews, upsells, subscriptions — apps for everything.
Verdict: For standard e-commerce features, the Shopify ecosystem means you rarely need custom development.
You never think about hosting, security patches, SSL certificates, PCI compliance, or server scaling. Shopify handles all of it. During Black Friday, when your traffic spikes 10x, you don't wake up at 3 AM to scale servers.
Verdict: For businesses without a technical team, this peace of mind is worth a lot.
Shopify Payments is built in. No integration needed. Accept credit cards, Google Pay, Apple Pay, Shop Pay — everything works out of the box. In India, Shopify integrates with Razorpay and other local gateways.
Verdict: Payment setup on Shopify is trivially easy compared to custom integrations.
Shopify's pricing is clear: ₹1,999–₹30,000+/month depending on your plan, plus transaction fees. You know what you're paying each month.
Verdict: For stores with straightforward needs, the predictable monthly cost is attractive.
Shopify themes are designed for common use cases. When your requirements deviate from the template — custom product configurations, complex pricing rules, unique checkout flows, multi-currency with locale-specific tax rules — you hit the customization ceiling.
At this point, you're either:
The real cost: A "simple" Shopify customization can cost ₹2L–₹5L from a Shopify developer, and it's still limited by the platform's constraints. The same functionality built custom might cost similar — but with no limitations going forward.
Shopify's hosted infrastructure is great for most stores. But when you have:
Performance can degrade. Shopify's Liquid templating engine isn't the fastest, and you have no control over server-side caching, database queries, or CDN configuration.
Custom alternative: A headless Next.js storefront with a headless CMS or Medusa backend can achieve sub-second load times regardless of catalog size — because you control every layer of the stack.
On Shopify Basic, you pay 2% on every transaction (on top of payment gateway fees) unless you use Shopify Payments. On Advanced, it's 0.5%. On Plus, it's negotiable.
For a business doing ₹50L/month in revenue, that 2% fee is ₹1L/month — ₹12L/year — just for the privilege of using Shopify. That's enough to fund a custom platform.
Your store data lives on Shopify's servers. You can export products and orders via CSV, but:
If you ever leave Shopify, you're starting over in many ways. With custom development, you own everything — code, data, infrastructure, domain structure.
Shopify was built for B2C. While Shopify Plus has added B2B features, they're still limited compared to what B2B businesses typically need:
These features either don't exist, require expensive Plus plans, or need custom development on top of Shopify — at which point, why not build custom?
Shopify gives you basic SEO controls (meta titles, descriptions, URL handles). But you can't:
/products/, /collections/)For businesses where organic search is a primary acquisition channel, these limitations matter.
| Cost | Monthly | Annual |
|---|---|---|
| Shopify Advanced plan | ₹22,000 | ₹2.64L |
| Theme (premium, one-time) | — | ₹15K |
| Essential apps (5–8) | ₹8,000–₹15,000 | ₹0.96L–₹1.8L |
| Transaction fees (at ₹20L/mo revenue) | ₹10,000–₹40,000 | ₹1.2L–₹4.8L |
| Customization/development | ₹15,000–₹30,000 | ₹1.8L–₹3.6L |
| Total | ₹55,000–₹1.07L | ₹6.75L–₹12.84L |
| Cost | One-time | Annual |
|---|---|---|
| Initial development | ₹12L–₹25L | — |
| Hosting (Vercel/Railway) | — | ₹24K–₹60K |
| Payment gateway fees only | — | ₹1.2L–₹2.4L |
| Maintenance and updates | — | ₹1.5L–₹3L |
| Year 1 total | — | ₹14.94L–₹31L |
| Year 2+ total | — | ₹2.94L–₹5.4L |
The crossover: Custom development costs more in Year 1 (development investment). But from Year 2 onward, it's significantly cheaper — and you own everything. For a business doing ₹20L+/month in revenue, the custom route typically breaks even by Month 14–18.
Choose Shopify when:
You're just starting out. You need to validate the business model before investing in custom development. Shopify lets you test the market quickly and cheaply.
Your needs are standard. Straightforward catalog, standard checkout, standard shipping. No exotic business logic.
You don't have a technical team. Shopify's managed approach means you don't need developers for day-to-day operations.
Speed to market is critical. If you need to launch this week, Shopify wins.
Your revenue is under ₹10L/month. At this scale, the transaction fees and app costs are manageable, and the upfront investment in custom development is hard to justify.
Choose custom when:
You've outgrown Shopify's features. You're fighting the platform more than it's helping you. Workarounds everywhere. App conflicts. Performance issues.
B2B is a significant part of your business. Custom pricing, quote workflows, purchase orders, customer-specific catalogs — these need custom development.
Performance is a competitive advantage. If page speed directly impacts your conversion rate (it does), and you need sub-second load times on large catalogs, custom gives you the control to achieve it.
You need complex product configurations. Custom product builders, visual configurators, dynamic pricing based on specifications — these are custom development territory.
Your revenue justifies the investment. At ₹20L+/month, the ongoing savings from custom development (no transaction fees, no app subscriptions, lower hosting costs) justify the upfront investment.
You want to own your platform. No vendor lock-in. No app dependencies. No mandatory updates that break your store. Full control.
SEO is a primary acquisition channel. Full control over URL structure, rendering, structured data, and performance gives you a meaningful advantage.
There's a middle ground: use Shopify as a backend (inventory, orders, payments) and build a custom frontend (Next.js, Hydrogen, or similar).
Pros:
Cons:
When this makes sense: You have a Shopify store with significant operational investment (inventory management, fulfillment integrations, staff training) and you want a better frontend experience without rebuilding your backend operations.
When it doesn't: If you're building from scratch, going headless Shopify adds complexity without clear benefits over a fully custom stack.
For most businesses reading this guide, the decision tree is:
The wrong choice isn't fatal. Businesses migrate from Shopify to custom every day. The right time to switch is when the platform is holding you back more than it's helping you.
Evaluating your options? Book a free discovery call — we'll review your current setup, understand your requirements, and give you an honest recommendation on whether Shopify, custom, or a hybrid approach makes the most sense. Or explore our e-commerce solutions to see what we've built.
If this guide resonated with your situation, let's talk. We offer a free 30-minute discovery call — no pitch, just honest advice on your specific project.
B2B e-commerce has fundamentally different requirements from B2C — yet most platforms try to force B2C patterns onto B2B buyers. This guide explains what B2B commerce actually needs and how to build it right.
14 min readE-Commerce & PlatformsA practical guide to headless e-commerce architecture — what it is, why it matters, when it's the right choice, and when a monolithic platform is better. From a team that builds headless commerce systems every month.
12 min read